Shipping policy

USA Shipping Policy

We offer free standard shipping throughout the USA using USPS Ground Advantage. Our orders ship out from Lowell, IN. Additional shipping options are available for purchase at checkout.

Occasionally, we will use our inventory at Amazon to fulfill our website orders.

International Shipments - Personal Use Only Disclaimer

At KOYAH, our products, including dietary supplements (e.g., lion's mane capsules) and organic food powders (e.g., kale powder), are intended solely for personal use. By purchasing from our store, you agree to the following terms:

  • Personal Use Definition: Our products are designed for individual consumption, typically up to a 90-day supply per order, and are not intended for commercial resale, distribution, or bulk use.
  • Customs Compliance: All international shipments are processed as personal use items under applicable customs regulations. Shipments include a commercial invoice with Harmonized System (HS) codes (e.g., 210690 for dietary supplements, 071290 for dried vegetable powders) and US origin documentation to ensure compliance with trade agreements (e.g., USMCA for Canada, AUSFTA for Australia).
  • Regulatory Standards: Our products meet food safety and labeling requirements in destination countries, including Canada’s Health Canada and CFIA standards, Australia’s food safety regulations, and the UK’s Food Standards Agency (FSA) guidelines. Labels include required details (e.g., ingredients, no medicinal claims) for personal use.
  • Prohibited Uses: You may not resell, distribute, or use our products for commercial purposes without prior authorization. Doing so may violate customs or regulatory laws in your country.
  • Country of Origin: Our products are filled and packaged in the USA, qualifying as US-origin for trade agreements.
  • Duties and Taxes: We use Delivered Duty Paid (DDP) for all international orders, with duties and taxes (e.g., GST/HST in Canada, GST in Australia if applicable, VAT in the UK) included at checkout. For personal use shipments, these charges align with local thresholds (e.g., CAD 40 for Canada, AUD 1,000 for Australia, £39/£135 for UK taxes/duties).
  • Responsibility: You are responsible for ensuring your order complies with local import laws for personal use. Contact your customs authority for specific restrictions (e.g., ingredient limitations).

For questions about this disclaimer or your order, contact info@koyah.com.

International Shipping Policy

At KOYAH, we’re thrilled to deliver our premium products, including dietary supplements and organic food powders, to customers worldwide.

Shipping Destinations

We ship to numerous countries, including Canada, Australia, United Kingdom, and many others. Contact us at info@koyah.com to confirm availability in your country.

Shipping Carrier

We partner with DHL (DHL Express or DHL eCommerce) for reliable and efficient delivery. Tracking information is provided via email once your order ships.

Shipping Costs and Delivery Times

  • Shipping Costs: Calculated at checkout based on destination, order weight, and DHL rates. Costs vary by region.

  • Delivery Times:

    • 3–7 business days for Canada.

    • 5–10 business days for Australia.

    • 4–8 business days for the United Kingdom.

    • 5–14 business days for other international destinations, depending on location.

    • Delivery times may vary due to customs clearance, holidays, or unforeseen delays.

  • Order Processing: Orders are processed within 1–2 business days. You’ll receive a tracking number upon shipment.

Duties and Taxes

We use Delivered Duty Paid (DDP) for all international orders, meaning all applicable customs duties and import taxes are calculated and included in your total at checkout. You won’t face additional fees upon delivery. Duties and taxes vary by country, based on the product’s Harmonized System (HS) code, shipment value, and local regulations.

Contact Us: For questions about shipping, duties, taxes, or your order, email info@koyah.com.